ChatPilot ("we", "us"), a product of Wyrelane (Pty) Ltd, provides AI-powered WhatsApp assistants for small businesses in South Africa. This policy explains what personal information we collect, why, and what you can do about it. It's written to be genuinely readable, not just legally exhaustive — if anything here is unclear, contact us using the details at the bottom.
Two different groups interact with ChatPilot, and this policy covers both:
From clients: business name, contact name, WhatsApp number, billing details, and the content you give your bot to work with (your products, pricing, and policies). If you upload product photos or a profile picture, we store those too.
From end customers messaging a client's bot: your WhatsApp number and the messages you send. We keep a short rolling window of recent conversation history (24 hours) so the bot has context for a natural back-and-forth — older messages aren't retained beyond that.
If a bot creates a booking on your behalf (because you asked it to), we store what you told it: your name, what the booking is for, and your preferred date/time.
We use a small number of service providers to actually run ChatPilot. Each only sees what it needs to do its specific job:
Conversation history between an end customer and a bot is only kept for 24 hours of inactivity before it's treated as stale. Client business records are kept for as long as the account is active, plus a reasonable period afterward for legitimate business and legal purposes (e.g. billing records).
Access to the admin dashboard is password-protected. Each client's portal is accessible only via a long, unguessable link unique to them. Connections to ChatPilot are encrypted. No system is perfectly secure, but we take reasonable, genuine steps to protect what we hold.
Under South Africa's Protection of Personal Information Act (POPIA), you have the right to:
To exercise any of these, contact us using the details below.
Our website doesn't use tracking or advertising cookies. If that ever changes, we'll update this policy first.
ChatPilot isn't directed at children, and we don't knowingly collect personal information from anyone under 18.
If we make meaningful changes to how we handle your information, we'll update the date at the top of this page. Significant changes will be communicated to clients directly.
For anything related to this policy, or to exercise any of your rights above, email privacy@chatpilot.co.za, or reach out via WhatsApp at the number listed on our homepage.